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Pick-e-Bike - Aubonne FAQ
You have questions? Here you will find the right answers

FAQ

  • 01 Problems
    • I was involved in an accident with my Pick-e-Bike. What should I do?
    • There’s something missing from the bike (mirror, helmet etc.) but I can still ride it. What should I do?
    • Something on my bike was broken before I set off and it’s no longer fit to ride. What should I do?
    • The e-bike isn’t moving properly, it feels like it’s locked. What should I do?
    • I’ve left something in the bike. What should I do?
    • I’ve changed my mobile number. What should I do?
  • 02 Find out more
    • Where can I find the bikes?
    • How much does it cost?
  • 03 Registering
    • How do I register?
    • How am I insured?
    • Can I use Pick-e-Bike without using the app?
    • What kind of driving licence do I need?
    • Can I also ride a bike with a provisional licence?
  • 04 Experience
    • How does the rental work?
    • How do I end my rental?
    • Where can I use the bikes?
    • Do I need a helmet?
    • I have a problem renting/returning the bike. What should I do?
    • Can I rent several bikes at the same time?
    • How long can I rent a bike for?
    • How long can I ride for?
    • Can I charge the bike myself?
    • How can I adjust the saddle height on an e-bike?
    • Can I ride an e-scooter with a passenger?
    • Where can I park the bikes?
    • Can I park the vehicle outside the Pick-e-Bike zone?
  • 05 Payment
    • How do I pay?
    • How can I change my means of payment?
    • When do I get charged?
    • Can I view my rentals and invoices?
    • How do I redeem a promo code?
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Kontakt Pick-e-Bike AG - Grenzweg 1 - 4104 Oberwil
hello@pickebike.ch
Supportline 0848 02 03 04 (Montag – Freitag 07.00 Uhr – 22.00 Uhr)