The e-bike isn’t moving properly, it feels like it’s locked. What should I do?
If a locked e-bike moves or is pushed for an extended period of time, the theft mode will be activated.
Theft mode works as follows:
- The motor locks so riding the bike is almost impossible.
- The position of the stolen bike is recorded via an existing mobile network connection.
- The lights flash.
Please call our Service Team on: 0848 02 03 04